Help & feedback
Get help with signing in, sharing access, synchronization, or deleting your information.
Sharing and access
If a shared profile is missing, confirm that you signed in with the exact email address that received the invitation. Profile owners can cancel invitations, change Viewer or Contributor access, or revoke access immediately from Manage sharing.
Offline changes
CareLog keeps drafts and queued changes on your device while offline. If shared access is revoked, blocked changes stop retrying and CareLog offers a way to copy the unsynced draft.
Protect medical information
Do not include symptoms, medications, diagnoses, vital values, profile names, or note text in a support request. The in-app form accepts fixed interface behavior choices and broad technical diagnostics only.
Report a beta issue
CareLog sends only the choices below, approximate time, app version, connection state, and broad device/browser family. It never sends note text, profile names, email addresses, medication names, symptoms, or raw browser details.
Direct contact
Email support@prioritypals.com for privacy requests, deletion questions, or access problems. Do not email medical information.